Front Office - Front Desk Agent

Human Resources • West Lake Hills, TX

106d

About The Position

The position involves providing a warm and welcoming experience for all guests and visitors. Responsibilities include handling all aspects of guest registration, check-in, and check-out procedures. The role requires providing special assistance and information about the hotel, hotel amenities, and local area attractions. Additionally, the position involves resolving guest concerns and providing professional service to gain a high level of guest confidence and satisfaction. The employee will enter information into the computer system, collect funds, and run necessary reports while seeking opportunities to maximize revenue.

Requirements

• Experience, skills, and knowledge in the hotel industry.
• Positive disposition and willingness to go above and beyond to provide the best service to all guests.

Nice To Haves

• Experience working in the hospitality industry and at front office operations.

Responsibilities

• Provide a warm and welcoming experience for all guests and visitors.
• Handle all aspects of guest registration, check-in, and check-out procedures.
• Provide special assistance and information about the hotel, hotel amenities, and local area attractions.
• Resolve guest concerns and provide professional service to gain high levels of guest confidence and satisfaction.
• Enter information into the computer system, collect funds, and run necessary reports.
• Seek opportunities to maximize revenue.

What This Job Offers

• Number of Employees: 1,001-5,000 employees