About the position
The Front Desk Guest Services Agent creates a positive experience for all guests by delivering professional and pleasant service. You are responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing other Front Office responsibilities. Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Front Desk Guest Service agent takes the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a 'guest first' mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Front Desk Guest Services Agent makes transactions feel like part of the experience.
Responsibilities
- Greet all guests with a warm welcome
- Check guests in and out of rooms, as well as assigning rooms to guests
- Answers telephones and takes messages when needed
- May make, confirm or cancel guest reservations
- Assists guests when shuttle services are requested
- Computes bills and collects payment for guests
- Replenish Computer Paper Supply
- Assist Night Audit team members with posting and balancing of shift work
- Attend all meetings as requested or assigned
- Special projects as assigned by management
Requirements
- Must be willing to work weekends and holidays
- Ability to interact with all associates and guests of the hotel
- Must be able to stand for an 8-hour shift
- Ability to work semi-independently without direct supervision by following all Hyatt Place standards
- Intermediate level computer skills and knowledge of MS Excel required
- Ability to work under minimal supervision
- Read, write and speak English fluently
- Must be able to count cash and make change
- Ability to communicate effectively with the public and other associates
