Front Office Float-FDC

Medical Associates of NWA•Fayetteville, AR

About The Position

The front office float performs various procedures associated with routine patient encounters, maintainspositive relationships with patients, family members, visitors and fellow employees. Front office floatmakes appointments for patients and maintains accurate and orderly schedules for physicians. Frontoffice float will be responsible for cashiering, scanning into EMR, building insurance, managingpatient portal, medical records, posting charges, following up on tasks related to eligibility and codingconcerns. They will work on various reconciliation reports as needed. About MANAMedical Associates of Northwest Arkansas (MANA) is an independent, physician-owned healthcare organization offering family medicine, pediatrics, women’s health, and a wide range of specialty and advanced services. As a physician-owned practice, MANA prioritizes compassionate, high-quality patient care while maintaining a personal, patient-centered clinic environment. Our team works together to manage healthcare efficiently, support excellent patient outcomes, and provide comprehensive care. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.

Requirements

Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shopskills, or others.
12 to 18 months related experience and/or training.

Responsibilities

Manage all phases of the patient encounter; verify patients name, address, phone number and healthcoverage; direct patients to appropriate clinic locations as indicated by the schedule.
Answer incoming telephone calls Connect/Route and relay incoming messages to appropriatepersonnel
Document telephone calls that are sent to the nursing staff in EMR using the telephone template
Collect copays and balances Receive and record payments appropriately
Conduct all transfers of monies according to established procedures for billing and charging.
Follow all procedures contained in the credit policy, safeguard all funds with integrity and honesty
Maintain minimum amount of money in order to operate cash drawer
Research and correct all errors immediately; record error corrections and or adjustments within 24hours
Schedule and confirm appointments
Manage patient portal; assign access and assist patients with all aspects of the patient portal system.
Post charges and payments
Work tasks related to eligibility and coding
Scan documents into the appropriate category in EMR Open and Close office
Order and maintain inventory of office supplies
Work reconciliation reports and post charges as needed
Assist the supervisor when needed and fill in during absence.
Perform any other related duties as required or assigned

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
HSA or FSA options with medical insurance
Voluntary Aflac Accident and Critical Illness
Employer paid life, long-term & short-term disability benefits
401(K) match and profit sharing
Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics