Front Office Director

Homma Talent • Key West, FL

2d • $90,000 - $90,000

About The Position

The Director of Front Office is responsible for ensuring the operation of Guest Services, Bell Service, and Front Desk service in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees. This position will also be a liaison to leased restaurant and retail operations that are based in the hotel.

Requirements

• A 4 -year hospitality or restaurant management degree and at least 4 years of related experience.
• Opera Experience preferred.
• Advanced English is required.
• Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada.
• The limitation to Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.

Responsibilities

• Lead daily stand -up meetings with agents to address questions, discuss incentives, and allocate tasks.
• Maintain exceptional guest service standards at all times, ensuring prompt, courteous responses to all guest needs and consistent follow -up for satisfaction.
• Lead, coach, discipline, and develop Rooms Division staff; oversee hiring, training, performance reviews, morale, communication, and succession planning.
• Ensure full compliance with Highgate policies, SOPs, service standards, training checklists, and hospitality terminology across all managers and hourly staff.
• Oversee daily operations through department tours, public -area and guestroom inspections, monitoring oversold dates, and ensuring cleanliness, maintenance, and service quality.
• Manage financial responsibilities including labor control, expense monitoring, budgeting, forecasting, and monthly financial reviews to maximize profitability.
• Coordinate major projects (renovations, capital expenditures, equipment changes), attend required meetings, participate in the M.O.D. program, and ensure effective use of systems like Front Office software, Opera.
• Support corporate initiatives by ensuring staff understanding of marketing programs, maintaining strong internal communication, and monitoring VIPs and special -guest needs.

Benefits

• TN Visa provided.
• 90,000 USD Annual Gross Income.
• Housing options available, including single or double occupancy. $850/month for double and $1,750 -$1,950/month for single, covering all utilities and WIFI.
• Insurance Plans.
• $50 cell phone reimbursement.
• Annual discretionary bonus of up to 15% of your earned base salary.
• Flight from home city to USA.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager