Front Office Desk Clerk (Full-time)

Chetola Resort • Blowing Rock, NC

125d

About The Position

Chetola Resort is seeking a personable, dependable, and detail-oriented full-time Front Desk Clerk to join our Front Office team. We are hiring for full-time positions (30+ hours per week). As the face of the resort for arriving and departing guests, this position plays a crucial role in shaping first and last impressions. The ideal candidate thrives in a guest-focused environment, maintains a calm and courteous demeanor under pressure, and brings a genuine enthusiasm for hospitality to every interaction. Weekend availability is required, and holiday availability is preferred.

Requirements

• Seeking candidates for full-time roles (30+ hours/week).
• Weekend availability required; holiday availability preferred.
• Prior experience in customer service or hospitality preferred, but not required.
• Strong interpersonal and communication skills.
• Basic math and computer skills; experience with hotel property management systems a plus.
• Ability to remain on your feet for long periods and lift up to 25 lbs.
• Flexible availability including evenings, weekends, and holidays.
• On-site role; reliable transportation required.

Responsibilities

• Greet guests with warmth and professionalism upon arrival and departure.
• Perform check-in and check-out procedures efficiently using the property management system.
• Provide accurate information about resort amenities, dining options, and local attractions.
• Answer phone calls promptly and respond to guest inquiries, requests, and reservations.
• Handle guest concerns or issues with empathy and urgency, escalating to supervisors when needed.
• Maintain accurate records of room availability, rates, and bookings.
• Process payments, reconcile cash drawers, and balance shift reports.
• Monitor lobby cleanliness and presentation, reporting maintenance issues when needed.
• Coordinate with housekeeping and maintenance to ensure timely room readiness.
• Assist with lost and found tracking, package deliveries, and internal communications.
• Provide backup support to other front office team members as needed.

Benefits

• Competitive hourly pay
• Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, PTO, and on-property perks

What This Job Offers

• Job Type: Full-time
• Number of Employees: 51-100 employees