Front Office Coordinator

Staffing Proxy • Town of Clarkstown, NY

84d

About The Position

Advanced Audiology of NY provides hearing health care services to patients in New York and surrounding areas and is looking for a friendly and detail-oriented Front Office Coordinator to join the Nanuet, NY practice. As the liaison and first point of contact with patients, the Front Office Coordinator is an integral part of the practice’s success. They are responsible for nurturing patients’ trust and loyalty, managing appointments, gathering patients’ information, and providing an exceptional experience. Qualified candidates demonstrate excellent interpersonal and organizational skills and look to establish a lasting career.

Requirements

• Minimum of two (2) years of working in a front office, sales/retail, or customer service environment
• High School Diploma Required (Associate’s or Bachelor’s degree a plus)
• Insurance Verification knowledge or background a plus
• Excellent communication skills with the ability to facilitate written communication

Responsibilities

• Greeting patients and ensuring a pleasant experience throughout their visit with timely & courteous interactions
• Answering phones with excellent patient service skills
• Scheduling patient appointments to meet patient flow demand
• Executing appointment reminders with calls 24 hours before scheduled appointment
• Compiling monthly reports
• Completing insurance verification and submitting to the billing team
• Collecting patient payments (deductible/copays) and any outstanding balances
• Following HIPAA guidelines and practice policies to maintain patient privacy

Benefits

• Health insurance allowance
• Paid time off and Paid Holidays
• Retirement Plan​
• Monthly team and individual bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees