Front Office Coordinator - Franklin,TN

Medi-Weightloss•Franklin, TN

60d•Onsite

About The Position

Are you passionate about health, organization, and helping others achieve their goals? Join Medi-Weightloss Franklin, a physician-supervised wellness clinic dedicated to transforming lives through sustainable weight management. As our Front Office Coordinator, you’ll be the welcoming face of the clinic — greeting patients, managing scheduling, and supporting both our medical team and our patients throughout their journey. This position is part-time with flexible, staggered hours, perfect for someone who values both purpose and work-life balance.

Requirements

Prior experience in a medical office, med spa, or wellness clinic preferred.
Excellent communication and multitasking skills.
Professional, polished, and patient-focused demeanor.
Comfort discussing program details and promoting wellness services.
High school diploma or equivalent required; some college preferred.

Responsibilities

Greet patients with warmth and professionalism at every visit.
Manage phone calls, texts, and online inquiries promptly and courteously.
Schedule and confirm appointments; maintain accurate EMR records (RxNT).
Process patient check-ins, payments, and product sales.
Reconcile end-of-day transactions and maintain organized records.
Explain the Medi-Weightloss program and visit structure to new patients.
Clearly review pricing and membership options with accuracy and empathy.
Convert inbound leads into booked consultations.
Support providers during checkout and assist with supplement or product purchases.
Conduct light follow-ups for missed appointments and re-engagement calls.
Assist with marketing efforts such as local events, social media updates, and promotions.
Communicate effectively with providers, MAs, and management to ensure smooth patient flow.
Maintain HIPAA compliance and uphold confidentiality.
Keep the reception and retail area tidy and well-stocked.