Front Office Coordinator- Plastic Surgery

Adoreal•Washington, DC

18h

About The Position

Adoreal is a fast-growing vertical SaaS company that partners with cosmetic surgery clinics nationwide to expand and grow their practices. We provide the operational, marketing, and growth infrastructure that empowers surgeons to focus on what they do best: delivering exceptional patient care and outcomes. By combining innovative business strategies with world-class clinical talent, Adoreal enables clinics and surgeons to thrive in today’s competitive elective medicine landscape. Our client is a leading aesthetic and reconstructive surgery practice with offices in Washington, D.C. and New York City. This practice has been consistently voted among the best plastic surgery and aesthetics practices. Their team is dedicated to helping patients look and feel their absolute best. This is a full-time role directly working for our client. Join a dynamic and fast-paced Plastic Surgery Surgical Suite! Primary responsibility is to provide amazing customer service to our patients and to maintain proper business and patient records. This entails performing front office duties to include appointment scheduling, accurate billing, skin care sales, as well as preparing and maintaining current patient information, and performing general office duties as assigned. Must have a strong work ethic and direct patient care experience, be detail-oriented, possess excellent communication skills, and be able to effectively manage multiple simultaneous tasks while maintaining a high level of care. Detail Orientation - Demonstrates accuracy and thoroughness. Patient Service - Manages difficult or emotional patient situations; Responds promptly to customer needs; Solicits patient feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Teamwork- Balances team and individual responsibilities Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts the success of the team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Language - Uses appropriate language in the office, and provides proper greetings and communications with patients.

Requirements

Minimum 2 years of experience in front office operations in a medical practice; or previous experience in a high-volume reception experience with a focus on customer service.
Ability to make an outstanding first impression
Efficient and able to prioritize tasks
Punctual and reliable attendance
Extremely detail-oriented
Consistent with organization and follow-up
Reliable transportation to and from Washington, DC
Practice Management Software (PMS)
Microsoft Office Suite- Word, Excel, Outlook, PowerPoint, Scanner, fax machine, copy machine, multiple phone lines
Reception TV Loop
Internet applications and tools

Responsibilities

Triage patient inquiries and concerns to determine the appropriate party for follow-up; route inquiries, concern to the appropriate party/department, i.e., Patient Care Coordinator, doctors, etc.
Manage fax communication, direct incoming faxes to the appropriate party / department /file
Patient follow up- no show and cancelled appointments
Update patient reward programs, process reward coupons- Brilliant Distinctions
Keep lobby and retail areas clean, stocked and promotional items current
Keep reception TVLoop information up-to-date and turned on during office hours
Admin tasks: Manages filing, scanning, shredding, faxing, copying, mailing, data entry; preparingand printing of office documents
Room patientswhen needed, inform providers when patients are ready to be seen
Room turnover, cleaning exam rooms when needed
Coordinate inventory and ordering of front office supplies
Prepare pre-operative packets- organizing pre-op clipboard packets, complete lab requisitions, reviewing packets for completing and signatures and scanning all packets to patient record in PMS.
Scanning- DI cards, insurance cards, billing slips and other documents as needed.