Front Office Coordinator

Together Women's Health • Effingham, IL

5d

About The Position

Effingham Obstetrics & Gynecology , a practice partner of Together Women's Health is seeking a highly organized, professional, and friendly Front Office Patient Services Representative t o join our growing women's health practice. The ideal candidate will be the first point of contact for our patients and play a critical role in creating a positive patient experience. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced clinical environment.

Requirements

• 2+ years of front office experience; in a medical setting preferred
• Exceptional customer service and interpersonal skills
• Strong organizational skills and ability to manage multiple priorities
• Knowledge of medical terminology and insurance verification processes a plus
• Friendly, compassionate, and patient-focused demeanor
• Reliable, punctual, and able to work independently or as part of a team
• Detail-oriented with a commitment to accuracy and professionalism
• Proactive approach to problem-solving and workflow improvement

Nice To Haves

• Knowledge of medical terminology and insurance verification processes a plus

Responsibilities

• Greet patients and visitors warmly, always ensuring a welcoming and professional atmosphere
• Respond to patient inquiries with empathy and accuracy
• Schedule and confirm appointments, manage provider schedules, and coordinate follow-up visits
• Verify insurance, collect copays and balance, and accurately enter patient information into the EMR
• Monitor and maintain front desk supplies, patient paperwork, and waiting room cleanliness
• Ensure all check-in and check-out processes are completed correctly and timely
• Collaborate with medical assistants, billing, and clinical staff to support efficient patient flow
• Maintain patient confidentiality and comply with HIPAA and company policies
• Help resolve patient concerns or escalate issues to the appropriate person when needed
• Other job duties may be assigned

Benefits

• Health Care Plan (medical, dental & vision)
• Retirement Plan with a generous company match
• Life Insurance
• Paid Time Off (because we work hard and play hard)
• Short-Term (at no cost to you) and Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees