Front Office Coordinator

Athletico Physical Therapy•Lake Barrington, IL

About The Position

Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.

Requirements

High School Diploma or GED
Excellent customer service skills
Proficient with the use of MS Office, Outlook and Excel
Ability to read, write and speak English proficiently
Ability to fufill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.
Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Nice To Haves

Knowledge of healthcare insurance benefits and coverage preferred
Experience with requesting and managing customer payments preferred

Responsibilities

Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow.
Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions.
Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account.
On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys.
Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs.
Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated.
Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
Provide general office, receptionist, and clerical support to assigned location.

Benefits

NEW FOR 2025 – KinderCare Discount
Commuter: Pre-Tax Transit & Parking
Retirement 401(k) (for 21+) w/ Per-Pay Company Match
SoFi Financial Wellness Tools & Loan Resources
HUSK Fitness Resources & Gym Discounts
Home, Auto, and Pet Insurance
Employee Assistance Program (EAP)
Employee Discount Program
Bereavement Time Off & Resources (part-time and full-time employees)
Plus more! Learn more by checking out Athletico's Benefits Summary and ID&E Benefits.