Front Office Coordinator

The Project of the Quad Cities•Moline, IL

9d•$20

About The Position

The Project of the Quad Cities (TPQC) is a medical and social service non-profit provider with a focus on HIV/AIDS, Hepatitis C, STD, LGBTQ+, Behavioral Health, Gender Affirming Care, primary and specialty care. The Office Coordinator plays a vital role in ensuring the smooth operation of TPQC and being the first impression that patients, clients, and guests have of the organization.

Requirements

2 years experience working in an office or customer facing environment.
Knowledge of electronic medical record (EMR), scheduler and payment systems
Proficient with office equipment such as faxes, phone systems, scanning, etc.
Knowledge in Microsoft Office Programs
Excellent time management skills and the ability to prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task
Excellent patient experience skills

Nice To Haves

Bilingual in Spanish
Lived or worked experience working with LGBTQ+ communities, people living with HIV, or behavioral health care delivery.
Healthcare office experience.

Responsibilities

Make, cancel, and reschedule patient appointments maintaining appointment schedules according to office procedure.
Collect patient information as directed and scan information into the electronic health record. Examples include medical records from previous providers, authorization for treatment, releases of information, intake forms, self-assessments, and other screening tools.
Answer patient/client questions or direct to appropriate person or department if needed.
Support TPQC Providers by checking in patients and making follow-up appointments.
Maintaining accurate and confidential patient records, ensuring compliance with relevant regulations such as HIPAA (Health Insurance Portability and Accountability Act).
Review upcoming scheduled appointments ensuring that all required components of the visit are completed and available in the Electronic Health Record before the patient sees the provider; in collaboration with the GAC Coordinator.
Coordinate and enter provider schedules in the Electronic Health Record to accurately reflect provider availability.
Coordinate with providers to ensure follow-up appointments have been scheduled, and documentation is completed.
Process Copay and Sliding Fee collections and balance EOD money reports.
Complete open/closing checklists to ensure the lobby area is kept neat and orderly.
Greet patients and visitors and provide courteous, caring, and professional assistance to all individuals contacting the office; notify service providers of patient/client arrival.
Answer telephone calls in a clear, calm, and professional manner.
Monitor and manage the general voice mail box as well as the assigned general email inboxes.
Other related duties and projects as assigned.