Front Office Coordinator

Doctors of Physical Therapy • Huntington Beach, CA

2d • Onsite

About The Position

Are you an outgoing, customer-focused healthcare professional looking to join a team where everyone knows, likes, and trusts each other? Are you passionate about managing the daily administrative operations of the front desk, ensuring a smooth patient experience by handling tasks like scheduling, answering phones, checking patients in and out, and assisting with billing and insurance? If you answered yes, then we have a fantastic opportunity for you! CoasTherapy is currently seeking a Full-Time Physical Front Office Coordinator for our Huntington Beach clinic, where our "together we're better" philosophy creates a culture that makes coming to work enjoyable for everyone. Why You'll Love Working with Us… Team Culture: Collaborate with a team that values professionalism and fun. Foster a safe, warm, and friendly clinic atmosphere. Take initiative and support your team, regardless of your title. Work together to solve challenges and celebrate successes. Always aim to exceed patients' expectations in every interaction. What’s in a Day’s Work? Greet and assist all visitors and respond to all inquiries appropriately Provide general service orientation to patients Review insurance eligibility and benefits Secure payment authorizations and collect co-pay Provide Patient Service Functions Manage all incoming calls and message distribution Schedule patients Maintain office and lobby appearance; ensure all office equipment is in working order If you're ready to join a team where you can grow, have fun, and make a difference, we want to hear from you! This is a unique opportunity as our team members seldom leave, so don't miss your chance to be part of something special.

Requirements

• Must be 18 years or older.
• High School Diploma or GED required.
• Friendly and approachable personality; you love interacting with people.
• 1 year of previous Physical Therapy or medical front office experience highly desirable.
• Dedication to providing excellent customer service in every interaction.
• Thrive in a fast-paced environment, able to adjust to changing demands.
• Comfortable with computer systems and software.
• Willingness to support and collaborate with your teammates.
• Eager to learn and grow, open to feedback, and always seeking to improve.

Responsibilities

• Greet and assist all visitors and respond to all inquiries appropriately
• Provide general service orientation to patients
• Review insurance eligibility and benefits
• Secure payment authorizations and collect co-pay
• Provide Patient Service Functions
• Manage all incoming calls and message distribution
• Schedule patients
• Maintain office and lobby appearance; ensure all office equipment is in working order

Benefits

• Clinical Productivity Incentive Program
• 401k Plan Contribution
• Generous PTO Plan – 9 days of PTO, 40 Hours of Sick Time and 7 Paid Holidays
• Company paid medical, dental, vision, life and disability insurance benefits.
• Referral Program
• Pet Insurance
• Employee Assistance Program
• Cutting edge tools and resources to navigate your workload efficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED