Front Office Coordinator

Together Women's Health•Effingham, IL

About The Position

Effingham Obstetrics & Gynecology, a practice partner of T ogether Women's Health, is seeking a highly organized, professional, and friendly Front Office Patient Services Representative to join our growing women's health practice. The ideal candidate will be the first point of contact for our patients and play a critical role in creating a positive patient experience. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced clinical environment.

Requirements

Exceptional customer service and interpersonal skills
Office experience in a medical setting preferred
Strong organizational skills and ability to manage multiple priorities
Knowledge of medical terminology and insurance verification processes helpful
Friendly, compassionate, and patient-focused demeanor
Reliable, punctual, and able to work independently or as part of a team
Detail-oriented with a commitment to accuracy and professionalism
Proactive approach to problem-solving and workflow improvement
Proficiency with EMR systems a plus

Responsibilities

Greet patients and visitors warmly, always ensuring a welcoming and professional atmosphere
Respond to patient inquiries with empathy and accuracy
Schedule and confirm appointments, manage provider schedules, and coordinate follow-up visits
Verify insurance, collect copays and balance, and accurately enter patient information into the EMR
Monitor and maintain front desk supplies, patient paperwork, and waiting room cleanliness
Ensure all check-in and check-out processes are completed correctly and timely
Collaborate with medical assistants, billing, and clinical staff to support efficient patient flow
Maintain patient confidentiality and comply with HIPAA and company policies
Help resolve patient concerns or escalate issues to the appropriate person when needed
Other job duties may be assigned