Front Office Coordinator, Cardiovascular Medicine, (Petaluma), Full-Time, Days

MarinHealth•Petaluma, CA

6d•$23 - $32

About The Position

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch. MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others. The Front Office Coordinator is essential to establishing an excellent patient experience. We are looking for a dependable and motivated team player with good interpersonal skills and a professional attitude to join our team. Because of the very high level of care we achieve, the demands on the front desk are extremely high. We require a lively, enthusiastic person who is creative and able to provide personalized care in our busy office. This position will primarily work in the front office. Solid administrative experience, good customer service and a mature, calm demeanor are essential skills for this position.

Requirements

Ability to speak, read, and write English clearly.
Knowledge of medical office procedures.
Knowledge of grammar, spelling and punctuation.
Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make any change accurately.
Skill in operating a computer, fax, and copy machine.
Ability to read, understand, and follow oral and written instructions.
Ability to speak clearly and concisely.
Ability to establish and maintain effective working relationships with patients, employees, and doctors.
High school diploma or General Educational Development (GED) certificate required.
One (1) years of progressive responsibility and directly related work experience
Experience with, and proficiency in, electronic medical records
Computer proficiency: Microsoft Office.

Nice To Haves

Completion of business school or related training, including computer courses preferred.
Use of EPIC software a plus
Bi-lingual in Spanish desired

Responsibilities

Answers telephones, triages calls, takes messages, and provides information.
Provides support services to patients and medical staff.
Schedules appointments and admissions as required.
Prepares patient charts and other office documents.
Scans and sorts documents into Electronic Health Record.
Attends staff meetings.
Maintains files.
Assists in updating office systems.
Inventories office supplies.
Assists in the care and maintenance of office equipment.
Books, coordinates, and reschedules patient appointments.
Relays necessary messages to staff and doctors.
Answers questions regarding patient appointments, prescriptions, and testing.
Greets and registers patients in a prompt, pleasant, and helpful manner.
Verifies necessary information and updates patient records.
Assembles patient's paperwork and forms for visits.
Requests referrals and authorizations as needed.
When scheduling specialists Logs payments and balances receipts.
Ensures copays are balanced and reports are properly produced
Oversees reception area, coordinates patient movement, and reports problems of irregularities.
Maintains patient confidentiality.
Adheres to “Best Practices” as introduced by the company and or Practice Leader
Performs other related work as assigned or required.
This position may require working in multiple locations.