Front Office Coordinator

HireUp Talent•Maitland, FL

1d•Onsite

About The Position

Front Desk Coordinator will provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Typical responsibilities include all aspects of the clinic administrative operations from scheduling appointments, verifying insurance eligibility, collection of patient payments, responding to telephone inquiries, communicating through phone and digital platforms, and referral management. Hours of Work: Monday- Friday – 8:30AM to 5PM Essential Duties: Patient Check In: Responsible for all aspects of patient appointment scheduling, insurance verification, creation of new patient charts and maintenance of digital patient records, scanning and filing patient documents, ensuring complete and accurate information, managing incoming phone calls, document management including incoming and outgoing e-faxes and management of outstanding requests for information, timely completion of all assigned tasks. Patient Check Out: Provides administrative support for all aspects of closing a patient visit including posting over the counter payments, coordinating with clinical staff in managing in progress services, scheduling return appointments, and obtaining any necessary signatures. timely completion of all assigned tasks.

Requirements

Bilingual (English/Spanish - preferred)
Great communication skills – both written and verbal
Strong interpersonal skills that are customer service focused
Ability to key 40 words per minute with accuracy preferred
Understanding of medical reimbursement and terminology and a complete understanding of general office duties
Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail, and web based portals
Ability to use all necessary office equipment computers, scanners, signature pads, phone system
High School Diploma - required
Experience in reception and/or customer service duties in a high-volume environment
Abilities in planning, organizing, delegating, and supervising
Abilities in problem solving
Effective verbal and written communication
Ability to read, concentrate, interpret, analyze information and apply to procedures
Ability to set priorities among multiple requests, keep organized, and adjust to change
Ability to interact with patients, medical and administrative staff, and the public effectively
Attendance onsite mandatory
Ability to maintain work schedule and handle stamina throughout the day with work flow
Ability to handle confidential information
Ability to meet deadlines, adjust to changing requirements, and stress

Nice To Haves

Healthcare industry experience - preferred

Responsibilities

Patient appointment scheduling
Insurance verification
Creation of new patient charts and maintenance of digital patient records
Scanning and filing patient documents
Managing incoming phone calls
Document management including incoming and outgoing e-faxes and management of outstanding requests for information
Posting over the counter payments
Coordinating with clinical staff in managing in progress services
Scheduling return appointments
Obtaining any necessary signatures