Front Office Coordinator - Medical Clinic

Hope Medical Clinic•Ypsilanti, MI

21h•Onsite

About The Position

Hope Clinic is seeking a dynamic and engaging professional to join our busy and growing medical clinic! The Front Office Coordinator is so much more than a receptionist - as the first point of contact for the medical clinic, this critical position performs a variety of administrative functions to ensure welcoming and efficient operations and a positive patient experience from the start. Primary duties include opening and closing the facility, greeting and processing patients upon arrival, training and supervising front desk volunteers, answering a multi-line phone system, scheduling appointments, and managing general patient flow within the clinic. Reporting to the Medical Clinic Manager, this part-time position is expected to work 28 hours per week. Position offers a generous amount of paid vacation and sick time in addition to a number of paid holidays, including the week between Christmas and New Years.

Requirements

Minimum HS Diploma or GED
Office experience required; clinical reception experience preferred
Experience working with a diverse and public population
Some supervisory experience desirable
Experience working with and training volunteers preferred
Strong interpersonal and communication skills to effectively interact with a diverse population of patients, volunteers, and clinicians
Ability to work patiently with guests and patients with limited English proficiency
Calm, patient, and friendly demeanor to consistently ensure a welcoming environment
Dependable and reliable, including consistent attendance and punctuality
Detail oriented with strong initiative and problem-solving skills
Intermediate to strong computer proficiency and ability to learn new software systems
Excellent time management and organizational skills
Ability to work collaboratively with program staff across Hope Clinic to support care team initiatives and integration

Responsibilities

Responsible for clinic opening and closing
Train reception and front office volunteers and supervise activities
Patient reception and registration, including screening for appropriateness for walk-ins and redirecting patients when needed
General patient preparation and end-to-end patient flow management including:
Schedule preparation
Adding forms to appointment cart
Financial questionnaire coordination and updates
Patient chart preparation
Sticker green sheets
Track NCNS and document in Practice Fusion
Scanning all documents into Practice Fusion
Assist patients with translation needs
Schedule medication refills as needed
Patient check-out
Answering multi-line telephones
Patient appointment confirmations
Appointment scheduling onsite
Assigning admin tasks to volunteers, ensuring completion of tasks by the end of their shift
Verify that patient paperwork is fully completed with visit information/documents to ensure charts are complete at check out.
Maintenance of printed materials and forms, ensuring information is up to date and accurate
Provide resource information to patients, volunteers, and visitors
Ensure volunteer is trained to cover position in the event of absence
Utilize Champs verifications system for all impending patients to determine Medicaid coverage
Record and report on all no-call/no-show appointments
Check all upcoming patients to verify if a financial questionnaire should be updated