Front Office Coordinator

CLEAR SIGHT PARTNERS, LLC•Pinellas Park, FL

About The Position

This is an opportunity to join Sight360 to learn more about Ophthalmology and our special patient care. At Eye Associates of Pinellas, a Sight360 company, we are building the region’s premier destination for comprehensive vision care. We are a team of over 130 optometrists, ophthalmologists, surgeons, opticians, and eye care professionals serving more than 100,000 patients across 15 different locations in the Greater Tampa Bay area. From routine eye exams and optical retail, to medical optometry, ophthalmology, and surgical procedures, our patients experience end-to-end personalized care and service. Requirements The Front Desk Coordinator will provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Typical responsibilities include all aspects of the clinic administrative operations from scheduling appointments, validating insurance and payment authorization. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.

Requirements

2-3 years of clerical/reception experience in a medical office setting
EMR Experience
Ability to type 40 to 50 WPM

Nice To Haves

Bilingual (English/Spanish) Preferred

Responsibilities

Serve patients by scheduling visits, maintaining EMR records, accounts and greeting them for their appointments
Keep patient appointments on schedule by validating eligibility, initiating and following up on prior authorizations, and notifying appropriate staff of patient arrival
Comfort patients by anticipating their needs, answering their questions, maintaining a clean and organized reception area, and maintaining inventory of basic supplies
Ensure availability of treatment information by receiving, filing and retrieving patient records and mail quickly and completely
Maintain patient accounts by obtaining, recording, and updating insurance and personal financial information
Protect patient rights by maintaining confidentiality of personal and financial information
Maintain operations by following processes, procedures and reporting necessary changes
Accept deliveries and route them to appropriate departments when required
Answer incoming calls
Contribute to team effort by accomplishing related tasks as needed
Review charts and reach out to providers as needed to verify or validate orders
Work at multiple facilities within the market as needed