Front Office Coordinator
About The Position
POSITION SUMMARY: The Front Office Coordinator is responsible for daily front office activities and workflow of a physician office practice. They champion Mission Partner engagement and exceptional customer service through their interactions with their team, patients, families and their support systems. They are committed to providing a patient-first experience and their accountability helps create an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Escalates patient concerns as needed to provide prompt resolution. Schedules and staffs FOA team members, monitors reports, patient complaints and escalates concerns to leadership. They lead by example and demonstrate accountability for ensuring safe, high quality patient care, enhancing the patient and family experience, and providing effective leadership that contributes to OSF Mission, Vision and Values.
Requirements
- High school diploma or GED
- 2 years of previous customer service experience or more
- Knowledge of Microsoft office
Nice To Haves
- Supervisory experience
- Medical office experience
- EPIC (Electronic Medical Record)
- Knowledge of common medical coding and billing
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
