Front Office Coordinator

Pacific Lifestyle Homes, Inc.•Vancouver, WA

5d•Onsite

About The Position

Pacific Lifestyle Homes is seeking a highly organized and customer-focused Front Office Coordinator to serve in a dynamic, multi-functional role supporting front office operations, real estate transaction coordination, and limited online sales phone coverage. This position is a central connection point between customers, sales, and internal teams, ensuring a polished front-of-house experience while keeping transactions and communication moving forward. Hours: This is a full-time, non-exempt position based on a 45-hour workweek, including 40 regular hours and 5 overtime hours.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree preferred.
Experience in administrative support, real estate, construction, or homebuilding preferred.
Strong organizational, multitasking, and problem-solving skills.
Proficiency in Microsoft Office; CRM experience (Salesforce preferred).
Professional communication skills with a strong customer service focus.
Ability to adapt to changing priorities and learn new systems and processes.

Responsibilities

Greet and assist customers, vendors, and office visitors in a professional manner.
Answer and route main phone line calls efficiently and accurately.
Provide administrative support including reports, spreadsheets, presentations, event coordination, supply ordering and special projects.
Support Design Studio, including supplies, organization, customer materials, and post-appointment follow-up.
Deliver exceptional customer service to internal and external stakeholders.
Organize and maintain real estate transaction files and documentation.
Assist with preparation and processing of purchase and sale agreements.
Coordinate with title companies and internal teams to obtain required information.
Track transaction schedules, feasibility reviews, and closing timelines.
Prepare check requests and support transaction-related reporting.
Conduct feasibility research and assist with property search activities as assigned.
Provide coverage for Online Sales Consultant duties during breaks, absences or while on PTO.
Respond to inbound inquiries via phone, email, and website.
Route leads and schedule appointments with Sales Consultants.
Update customer interactions and activity in Salesforce CRM.

Benefits

Company supported medical, dental and vision benefits for employees and families
Participation in our 401(k)-retirement savings plan with Company contributions
New home discount
120 hours of paid time off for the first year
Seven paid holidays
Paid volunteer hours
Employee Recognition Program
Employee Referral Bonus - Up to $1,000
Engaging company culture – Including our annual “Ferris Bueller’s Day Off”
And much more!