Front Office Coordinator PT Technician

Empower Physical Therapy•Palmer, AK

2d•Onsite

About The Position

We are looking for a Part-time Front Office Coordinator / Physical Therapy Techician to join our team! Consider joining our team of highly skilled, passionate, and growth-oriented professionals. “Work Hard, Play Harder!” is not just a motto, it is our culture. In addition to our high professional standards, we also LOVE to have fun. Expect fun outings, including company hikes, movies, family BBQ, paint parties, laser tag, and much more! Consider joining a company where we value our employees and allow them to earn a highly competitive wage. Our team has opportunities to expand their knowledge, skill set and compensation through bonus programs and our continued drive to always improve. Our team works hard and then takes well-deserved time off and holidays. If you are ready to launch your career, grow and better yourself, want to join a team that really cares about their patients, and be a part of a bigger vision than apply today. The Front Office Coordinator’s (FOC) primary role is to create a “wow experience” for our patients and maintain a pleasant environment. Ensuring high levels of customer service, holding our patients accountable to the scheduled Plan of Care (POC), and achieving utilization goals. The FOC assists the team with the patient “buy in” by scheduling out the Plan of Care (POC) following the evaluation, clearly explaining the financial commitment, and holding patients accountable to arrive on-time and attend all POC appointments. Scheduling meetings and appointments, experience with a variety of office software (email tools, spreadsheets, and databases) stay on top of patient collections, and place a high emphasis on current and ongoing tracking of metrics to meet company goals. The Physical Therapy Technician portion of this role is responsible for maintaining the flow of our gym. This encompasses helping patients through exercises under the super vision of the PT, maintaining the cleanliness of the gym and ensuring a smooth transition between patients.

Requirements

Skills
Multi-tasking
Well-organized with a customer-oriented approach
Exquisite communication and people skills
Excellent time management and problem-solving skills
Abilities:
Ability to type 45 words per minute using word-processing software.
Able to learn/use other computer programs including Microsoft® Excel, e-mail, and Internet
Ability to flexibly respond to changing demands
Ability to organize and prioritize tasks effectively
Ability to communicate clearly
Ability to establish and maintain effective working relationships with patients, as a team member, and the public

Responsibilities

Maintaining a clean and professional image
Ability to provide exceptional customer service
Answering phones, and returning voice mails promptly
Scheduling appointments and full Plan of Care (POC)
Visit type rules
Insurance restrictions
Therapist specialties
Assist in auth visit tracking and timely notification to the Auth Specialist
Inform patients of collection expectations
Co-pays / Co-insurance / Deductibles
Enforcing the strict cancellation/rescheduling policy
Timely opening and/or closing of the clinic (we are looking for the closing shift ending at 6pm)
Clearing provider schedules for planned and unplanned outages or PTO
Attending ongoing trainings and bringing improvement ideas to the table for team discussion
Placing high emphasis on HIPAA compliance
Using time management and efficiency skills to help keep the clinic tidy, clean, and organized
Keeping an organized record and updates to the Professional Plan of Care
Assist the therapist by helping patients with exercises and helping set up professional equipment for treatment
Helping to document effectively and quickly the treatment being performed by the therapist
Clean-up/sanitizing of tables, rooms, and equipment after patient use
On-site laundry duties