Front Office Coordinator - Naperville (Ogden), IL

Athletico Physical Therapy • Naperville, IL

417d

About The Position

The Front Office Coordinator at Athletico plays a crucial role in ensuring a positive patient experience throughout their physical therapy journey. This position is responsible for managing the front office operations, providing exceptional customer service, and serving as the first point of contact for patients. The coordinator will handle scheduling, insurance verification, and patient onboarding while maintaining a welcoming environment that aligns with Athletico's core values of empowerment and integrity.

Requirements

• High School Diploma or GED
• Excellent customer service skills
• Proficient with MS Office, Outlook, and Excel
• Knowledge of healthcare insurance benefits and coverage preferred
• Experience with requesting and managing customer payments preferred
• Ability to read, write, and speak English proficiently.

Responsibilities

• Provide professional, friendly, and compassionate service to all patients and physical therapy staff.
• Manage clinic scheduling to match patients with the best clinician for their needs.
• Conduct new patient onboarding, including facility tours and data gathering.
• Obtain verification of patient medical insurance information and manage insurance requirements.
• Coordinate communication of patient progress to physicians and other stakeholders.
• Assist with management of patient expectations regarding treatment and discharge planning.
• Organize cultural moments to recognize and appreciate patients' achievements.
• Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs).
• Provide general office, receptionist, and clerical support.

Benefits

• Medical, dental, and vision insurance (eligibility begins day one)
• 15 days PTO (accruing starts immediately)
• 6 Major Holidays off plus 2 floating holidays
• Adoption expense reimbursement
• Physical Therapy Benefits
• Fertility Benefits
• Paid parental leave
• Pre-Tax & Roth 401k with quarterly company match
• Pet insurance discounts
• Home & Auto insurance discounts
• Student Loan Resources
• Well-being programs (EAP and Headspace app)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED