Front Office Coordinator Lead

CLEAR SIGHT PARTNERS, LLC•Saint Petersburg, FL

About The Position

We are building West Central Florida’s premier destination for fully integrated ophthalmology, medical optometry and optical retail services. At Eye Associates of Pinellas, a Sight360 company, we believe sight is our most important sense. It is a priceless gift that goes far beyond how you see the world. Sight is how we move through life, enjoy its wonders and form the memories that define us. That is why we are dedicated to caring for our patient’s sight every day. We’ve assembled the most capable and credentialed multidisciplinary teams across every specialty of vision health – ophthalmology, optometry and optical retail services – to deliver a complete, 360-degree approach to vision care. One seamless patient experience. While we do share a single medical record that allows us to collaborate and coordinate care across all locations and providers, more importantly, we share a common belief and set of principles that guide us as we care for our patients. That’s the Sight360 difference!

Requirements

1 or more years of managerial experience in a medical office setting
2-3 years of clerical/reception experience in a medical office setting
EMR Experience preferred
Ability to type 40 to 50 WPM
Proficiency with standard office software applications (Outlook, Microsoft Office ®)
Detail oriented with superior organizational skills
Ability to multi-task and work across the organization
Excellent communication and interpersonal skills
Good at coordinating with others to meet collective goals
Proactive and optimistic

Nice To Haves

EMR Experience preferred

Responsibilities

Troubleshoot complex patient scenarios
Monitor patient schedule: templating, no-shows, reschedules, etc.
Ensure patient referral process is maintained in a timely manner
Ensure all patient and doctor record requests are accurate and handled in a timely manner
Create employee schedule to ensure sufficient staff is present each day
Make sure all daily collections are accurate and accounted for
Relay all pertinent policy changes and protocols to Front Office Coordinators, and monitor that new and current protocols are being followed
Assist in all essential functions of the front office staff when needed
Work closely with other supervisory staff to maintain patient satisfaction and smooth workflow
Other duties as assigned by manager or designee