Front Office Coordinator II

Community Reach Center•Westminster, CO

8h•$25 - $28•Onsite

About The Position

The Front Office Coordinator II (“Coordinator II”) is an integral member of Community Reach Center’s Front Office Operations (“Division”) Division. The Coordinator II works in a high performance, consumer-focused team environment and is the “face” of the organization. The Coordinator II provides excellent customer services for all patients and internal staff. Additionally, the Coordinator II will have other duties and responsibilities as determined from time to time by the Front Office Manager.

Requirements

High School diploma or equivalent is required
2+ years of experience in a similar administrative role is required
Communication, organization, time management and clinical skills.
Professional and caring telephone etiquette.

Responsibilities

Monitor Front Desk tasks for completion and accuracy.
Monitor Front Desk schedule preparation for completion and accuracy.
Review and report all findings of Front Desk SOPs for updates and accuracy.
Onboarding of new hires including training schedule and training.
Maintain close relationship with Front Desk Supervisor and Front Desk Operations.
Supporting staff with all Front Desk processes and tasks.
Reports all findings to Front Office Supervisor and Front Desk Operations.
Professionally and compassionately handles and resolves consumer concerns.
Thoughtfully provides service to consumers either by face to face, telephone, or electronically presenting a positive image for the agency.
Thoroughly and efficiently gathers consumer information, schedules initial and follow-up appointments with doctors and therapists through an EMR system.
Educates and documents interactions with patients while following HIPAA regulations.
Responds promptly and provides quality service and support in a variety of areas including but not limited to scheduling, payment collection, inbound and outbound customer service calls, and internal staff requests through designated task request process.
Assists with request for information, projects, and reporting as needed.
Prepares routing correspondence to be sent to patients in a timely manner.
Manages the general office and lobby including ordering supplies, placing maintenance calls, cleaning, and repairs.
Distributes incoming mail and fax communications and meter outgoing mail.
Follow up on patient interactions and provide feedback on the efficiency of the services process.
Conducts agency business and engages both internal and external clients in a professional, collaborative manner that reinforces person centered practices.

Benefits

Competitive compensation
401K with matching
Wellness Program
Health Insurance Reimbursement Allocation
Medical, dental, and vision insurance
Internal Opportunities & Free trainings
Shift differential pay when applicable
Bilingual stipend pay
24/7 Employee Assistance Program to support mental health and a balanced lifestyle
Opportunity for cross-licensure sponsorship if eligible & applicable
Excellent PTO & Paid Holiday
Tuition Reimbursement
Loan Forgiveness options including National Heath Service Corps, Colorado Health Service Corps and Public Student Loan Forgiveness.