General Summary:
A nonexempt position responsible for initial patient contact and front office duties associated with a patient appointment to a physician’s office.
Looks patients in the eye and welcomes patient with excellent customer service.
Checking in and/or checking out patients for physician appointments.
Verification of patient’s demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit.
Entering patient demographic information in the practice management system.
Verifies and distributes patient history.
Scans/sorts all forms related to front office processes.
Manages and coordinates all internal referrals.
Scheduling return appointments for patients.
Collection of copayments, patient balances and form fees.
Distributes requested documents to patients.
Completes/balances end of day batch processes.
Maintains and communicates patient wait times.
Floats to different locations of TOA.
High school diploma.
Minimum two years medical office experience preferred.