Front Office Coordinator - Concierge Practice

MyCare Medical Group • Jupiter, FL

81d

About The Position

The position involves greeting patients and clinic visitors both in person and over the phone in a friendly manner. The role includes directing visitors to the appropriate locations and providing general information about the office and front desk activities. Responsibilities encompass receptionist duties, check-in and check-out processes, and referral coordination.

Requirements

• High School Graduate
• Experience in typing and data entry
• Basic arithmetic skills
• One year experience in a medical office

Nice To Haves

• Concierge Medical experience is preferred
• Basic medical terminology

Responsibilities

• Efficiently answer phones with proper etiquette and direct calls to the appropriate area.
• Document conversations in patients' medical records.
• Update patient information in the computer system.
• Schedule new patients, verify insurance, and fill out necessary forms to set up new patient files, including preparing file labels.
• Verify medical insurance for all appointments at least one day prior to service and for walk-in patients.
• Prepare super bills when patients arrive for appointments and review physician notes to ensure all information is indicated.
• Collect and update insurance information and personal data in patients' files.
• Collect and post fees in the computer system and manual payment list, prepare and balance daily financial registers, and submit all forms and fees to the financial department.
• Maintain and report statistics as required, such as office visit recaps and insurance tracking.
• Maintain forms and office supplies required for front desk activities.
• Monitor patient wait times and ensure physicians are on schedule, prioritizing appointments versus walk-ins.
• Assist in pulling charts for walk-in patients.
• Provide patients with proper documentation for quick referrals using the preferred network.
• Ensure patients leave with all necessary forms and paperwork, such as receipts of visits, lab requisitions, and prescriptions (if not e-prescribed).
• Schedule office visits, follow-up appointments after patients see their physician, and appointments for studies, while calling and confirming the next day's appointments.
• Follow up on missed appointments and explain the need and value of returning for follow-up care to the patient.
• Detail all follow-up appointments in the note section of the scheduling system, including lab results.
• Respect and maintain the privacy and dignity of patients to assure client confidentiality at all times.
• Ensure there is always a presence at the front desk to check on or check out patients.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees