Front Office Coordinator - Canton, MI

Athletico Physical Therapy • Canton, MI

429d

About The Position

The Front Office Coordinator at Athletico Physical Therapy is responsible for managing the front-office experience for patients, ensuring exceptional customer service throughout their physical therapy journey. This role involves scheduling, insurance verification, and providing a welcoming environment for patients, while also supporting the clinic's operational needs.

Requirements

• High School Diploma or GED
• Excellent customer service skills
• Proficient in Microsoft Office, Outlook, and Excel
• Knowledge of healthcare insurance benefits and coverage preferred
• Experience with requesting and managing customer payments preferred
• Ability to read, write, and speak English proficiently

Nice To Haves

• Experience in a medical receptionist role
• Administrative experience in a healthcare setting

Responsibilities

• Provide professional, friendly, and compassionate service to all patients and physical therapy staff.
• Manage clinic scheduling to optimize patient flow and match patients with the best clinician for their needs.
• Conduct new patient onboarding, including facility tours and data gathering.
• Verify patient medical insurance information and manage insurance requirements.
• Coordinate communication of patient progress to physicians and other stakeholders.
• Assist with managing patient expectations regarding treatment frequency and duration.
• Organize cultural moments to recognize and appreciate patients' achievements.
• Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs).
• Provide general office, receptionist, and clerical support.

Benefits

• Medical, dental, and vision insurance
• 15 days PTO (accruing starts immediately upon hire)
• 6 Major Holidays off plus 2 floating holidays yearly
• Adoption expense reimbursement
• Physical Therapy Benefits
• Fertility Benefits
• Paid parental leave
• Pre-Tax & Roth 401k with quarterly company match
• Pet insurance discounts
• Home & Auto insurance discounts
• Student Loan Resources
• Well-being programs (EAP and Headspace app)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED