FRONT OFFICE/CLINIC ASSISTANT

Team Health • Salisbury, NC

390d

About The Position

The Front Office/Clinic Assistant at Rowan Regional Medical Center is a part-time, on-site role focused on providing essential administrative support in a healthcare setting. This position involves managing patient interactions, coordinating appointments, and maintaining patient records, all while ensuring a high level of customer service and confidentiality.

Requirements

• High School Diploma required.
• Minimum of 6-months experience answering and routing calls using a multi-line phone system.
• Experience in a healthcare setting is preferred, but not required.
• Intermediate computer skills required.
• Ability to appropriately handle confidential information.
• Excellent professional verbal and written communication skills.

Responsibilities

• Answer all incoming calls; assess caller's needs and direct to appropriate personnel.
• Greet patients and visitors into the clinic in a prompt, courteous, and professional manner.
• Obtain all appropriate forms and medical records from other physicians and hospitals as required.
• Schedule new patients and return appointments in accordance with physician and/or office guidelines.
• Cancel/reschedule appointments according to physician schedule changes and notify appropriate personnel.
• Assist with revenue cycle efforts in coordinating daily operations with billing/coding vendors as related to policies set forth by the Director of Revenue Cycle Management.
• Maintain physicians' schedules: on call, vacations, meetings, and so forth.
• Obtain demographic and insurance information; obtain a copy of patient's insurance cards for file.
• Update demographic and insurance information as needed in the system.
• Register all new patients into the system; prepare and organize new patient charts.
• Notify nursing staff of patient arrivals, placing charts in appointment order.
• Assist in preparing charts for next day's appointments and print schedules as needed.
• Collect copays, deductibles, and other out-of-pocket amounts at time of service; issue receipts as appropriate.
• Copy records and mail to other physicians and insurance companies.
• Maintain lobby area in a neat and orderly manner.
• Identify 'no shows' and forward for patient notification.
• Follow policies and procedures to contribute to the efficiency of the front office.
• Cover for other front office functions as requested.
• Work as a team with other members of the clinic to ensure the highest quality of care at all times.
• Demonstrate positive interpersonal relations in dealing with fellow employees, patients, and physicians.
• Maintain strict patient confidentiality in accordance with clinic policy.
• Perform other duties as required and assigned by the Program Coordinator.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED