Front Office Cashier

American Furniture Warehouse • Surprise, AZ

4d • $18 - $30

About The Position

The Front Office Associate plays a critical customer service role by providing customers with fast, friendly, and accurate service. They are responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash registers, as well as handling customer issues that may arise on the sales floor and during the check out process. You will also be responsible for maintaining the store’s brand, ensuring continuous delivery of outstanding customer service.

Requirements

• Excellent verbal and written communication skills.
• Cash handling and safe balancing
• Hands on experience with STORIS software, and Microsoft Suite
• Sense of ownership and pride in your performance and its impact on AFW’s success
• Strategic planning, critical thinking, and problem-solving skills
• Excellent interpersonal and customer service skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to lead team meetings and motivate others
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to navigate multiple computer systems
• Type 35+ wpm
• Advanced familiarity with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, etc.)
• Advanced internet research skills, and experience with STORIS.
• Ability to regularly use computers for ordering, communication, documentation, scheduling, maintenance of organizational content on shared drives.
• High school diploma required.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

• Strong supervisory and leadership skills with experience as a Store Manager or similar role
• Budgeting and payroll experience
• Four-year college or university program degree preferred; or two to four years related experience and/or training preferred; or equivalent combination of education and experience.
• Certifications and licenses related to business and safety are preferred.

Responsibilities

• Rent AFW vehicles to our customers, and process financing applications.
• Provide exceptional customer service and assists customers during the point of sale process.
• Respond and conduct public address system announcements.
• Identify and read reports, tickets and UPC labels.
• Completes customer transactions accurately and efficiently at point-of-sale.
• Executes consistent operational and selling processes.
• Educates customers and employees on our Satisfaction Guaranteed return policy.
• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
• Take ownership to enhance customer experience.
• Partners with all other departments to ensure customers’ needs are met and processes are completed per policy
• Enforcement of all company policies and procedures.
• All other duties assigned by the Front Office Manager, Store, Regional, or Operations Manager as directed.
• Requires recognizing, identifying and using merchandise and necessary reports.

Benefits

• AFW offers highly competitive pay and a full benefits package that includes 401k, medical, dental, vision and a host of voluntary programs including life insurance, disability, all at affordable rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees