Front Office Associate

RAYUS Radiology • Chelmsford, MA

88d

About The Position

RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned. This is a PRN position working various Days/Evenings/Weekends.

Requirements

• High school diploma or equivalent
• Working knowledge of Microsoft Office
• 1-2 years customer service experience
• Proficient with using computer systems and typing

Nice To Haves

• Previous medical office experience
• Medical terminology and office background
• Insurance knowledge
• Bilingual

Responsibilities

• Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
• Answers phones and handles calls in an efficient and friendly manner
• Fields calls appropriately for center associates
• Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
• Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
• Orders office supplies as needed
• Maintains supply of patient information sheets
• Pushes imaging via electronic interfaces
• Completes confirmation calls and provides preparation instructions to patient
• Faxes reports, billing information, and medical release forms as requested
• Verifies patient's insurance
• Pre-certifies all exams with patient's insurance company
• Obtains insurance authorization
• Uses knowledge of insurance carriers and procedures that require waivers to obtain authorization if needed prior to appointment
• Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
• Arranges transportation, interpreters, and hotel accommodations for patients when appropriate
• Enters and submits patient exam orders
• Verifies orders match exam schedules
• Schedules referrals and ensures proper authorizations are obtained
• Schedules walk-in patients
• Processes requests for image orders and CDs from referring physicians and patients
• Maintains an up-to-date and accurate database on all current and potential referring physicians
• Performs other duties as assigned

Benefits

• DailyPay available

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees