Front Office Associate

American Furniture Warehouse•Gilbert, AZ

10h•$18

About The Position

The Front Office Associate plays a critical customer service role by providing customers with fast, friendly, accurate service. They are responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash registers, as well as handle customer issues that may arise on the sales floor and/or check out process.

Requirements

Flexible schedule, some evenings and weekends required.
Basic reading, arithmetic, writing, and oral communication skills required.
Ability to efficiently use computers, internet applications, and printing system.
Ability to type 35 + wpm
Strong leadership skills with experience as a Store Manager/Clerk/Cashier or similar role.
Experience with cash handling and safe balancing.
Strategic planning, critical thinking, and problem-solving skills.
Excellent interpersonal and customer service skills.
Ability to prioritize tasks and to delegate them when appropriate.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to function well in a high-paced and at times stressful environment.
Professional Appearance.
High school diploma/GED or equivalent required. Associate’s degree or higher preferred; or at least two years of related experience preferred; or equivalent combination of education and experience.

Nice To Haves

Preferably experience with STORIS software, and advanced familiarity with Microsoft Office Suite.

Responsibilities

Commitment to AFW’s safety policies and procedures and ability to promote awareness.
Provide exceptional customer service, assist at point‑of‑sale, and resolve customer concerns.
Complete customer transactions accurately and efficiently.
Partners with sales associates to provide superior customer service (i.e., assist customers, answer phones).
Demonstrate ownership and pride in performance to enhance the customer experience.
Rent out AFW vehicles, process financing applications, and follow established operational procedures.
Execute consistent selling and operational processes, including credit applications.
Educate customers on the Satisfaction Guaranteed return policy.
Identify and read reports, tickets, UPC labels, and merchandise information.
Assists with merchandise support tasks (i.e., maintenance, straightening merchandise).
Respond to and conduct public address system announcements.
All other duties assigned by the Front Office Manager, Store, Regional, or Operations Manager as directed.