Front Office Associate

InMindOut Emotional Wellness Center • New Braunfels, TX

4d

About The Position

Responsible for ensuring an excellent client experience by performing a variety of administrative duties that support the client, clinical, billing, and management team.

Requirements

• Candidates should have a minimum of 1-year experience in a similar role and must possess significant knowledge and abilities to successfully perform the responsibilities listed.
• Bilingual and relevant education and/or training will be considered a plus.

Nice To Haves

• Advanced MD EMR software
• Proficient with Microsoft Office and Teams

Responsibilities

• Ensure excellent client experience through consistent execution of business processes.
• Open and close practice facilities
• Check-in and out in-person clients
• Collect copays for in-person and virtual clients
• Schedule client appointments
• Updating and maintaining client information in PM software
• Log non-client visitors and report to management
• Answer phones with professionalism and courtesy
• Welcome visitors and clients to the practice
• Process clinician requests
• Be knowledgeable of the clinician’s schedule preferences and restrictions
• Be knowledgeable of client needs and potential scheduling opportunities
• Process requests for medical records, subpoenas, letters, and any other requested materials following HIPAA standards approved by the supervisor
• Send faxes to clients or care team when appropriate
• Receive and process incoming faxes
• Contact, survey, and track clients who have discontinued services
• Coordinating with the billing department?
• Receive client complaints, resolve them, or direct to the supervisor
• Create charts for new clients
• Process all new client intakes with strong attention to detail
• Provide client transfers for exiting therapists
• Track referrals & provide list to management
• Respond to client inquiry emails as they occur
• Monitors and maintains office supplies lists
• Maintain and update office appearance to meet standards as determined by management
• Maintain a clean and professional workspace
• Perform secondary tasks including but not limited to insurance verification, client form verification, administration of additional client programs, billing support, etc.
• Other duties and projects assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees