Front Office Associate

Specialty Management DBA Specialty Orthopaedics • Duluth, GA

21h • Onsite

About The Position

About Us: At Specialty Orthopaedics , we pride ourselves on delivering exceptional orthopaedic care with a focus on patient comfort and efficiency. Our team is seeking a friendly, organized, and professional Front Office Receptionist to join our busy practice. This role is crucial in ensuring a positive and seamless experience for our patients from the moment they walk in the door.

Requirements

• High school diploma or equivalent; additional certification in office administration or medical reception is a plus.
• Proven experience in a receptionist or front office role, preferably in a medical or orthopaedic setting.
• Excellent communication and interpersonal skills with a strong customer service orientation.
• Proficiency in Microsoft Office Suite and familiarity with EHR systems.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Attention to detail and the ability to handle sensitive information with confidentiality.

Responsibilities

• Greet and check-in patients with a warm and professional demeanor.
• Verify patient information and ensure accuracy.
• Manage patient appointments, including scheduling, rescheduling, and cancellations , ensuring optimal patient flow and efficient use of providers' time.
• Answer phone calls promptly, addressing patient inquiries, transferring calls, and taking accurate messages.
• Handle front office tasks such as filing, scanning, and managing patient records.
• Assist with insurance verification and referrals as needed.
• Input and update patient information into the electronic health records (EHR) system with precision and confidentiality.
• Ensure the waiting area is clean and organized.
• Monitor patient flow and communicate with clinical staff regarding patient status.

Benefits

• Competitive salary and benefits package.
• A supportive and collaborative work environment.
• Opportunities for professional development and career growth.
• [Additional perks: e.g., Health insurance, paid time off, retirement plans, etc.]

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED