Front Office Associate

The Florida Panthers•Coral Springs, FL

1d•Onsite

About The Position

This is an entry-level position within the front office at the Panthers IceDen. The ideal candidate will have a friendly and outgoing personality while also being very detail orientated and possessing strong customer service skills. They should be responsible, very professional and able to handle complicated situations and a variety of personalities.

Requirements

Must be at least 17 years of age
Must have strong communication skills, be detailed and possess excellent problem-solving skills
Must be proficient with Microsoft Word and Excel, and Powerpoint
Must be able to handle fast pace environments and multiple tasks at once
Must be a team player and have a positive attitude
Must be able to work flexible hours, early mornings, nights, weekends, and holidays as needed.

Responsibilities

Facilitate customer registration by using the point-of-sale system to register and take payments for figure skating programs, hockey leagues, private lessons, public skating, birthday parties, etc.
Process cash/credit card payments and count out cash register at the end of each shift
Answer in-coming phone calls. Be able to answer any questions a caller may have, transfer them to another department as needed, and take & distribute accurate messages
Operate office electronics including photocopiers/scanners, Point of Sale system, telephone system and personal computers
Assist upper management with booking birthday parties and camp field trips
Greet and interact with customers to provide information about upcoming programs, camps, and events
Maintain a clean and organized front office. Restock program flyers as needed, inform upper management when new orders are needed
Help with daily projects like stuffing goodie bags, creating locker room schedule, inventory counts, etc.
Interact with customers to provide information about upcoming programs, camps, and events.
Other duties as assigned