Front Office Associate

American Furniture Warehouse•Gilbert, AZ

3d•$18•Onsite

About The Position

The Front Office Associate plays a critical customer service role by providing customers with fast, friendly, accurate service. They are responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash registers, as well as handle customer issues that may arise on the sales floor. Starting at $18.00/hour! Some Evenings and Weekends Required! American Furniture Warehouse is a retailer of home furnishings, operating in Colorado, Arizona, and Texas. With more than 3200 employees, we pride ourselves on our ability to offer value and service to our customers. When you join AFW you become part of a professional, customer service oriented company. AFW is seeking highly motivated, energetic, hardworking candidates to join our team.

Requirements

Professional Appearance.
Knowledge of our company values of accountability, honesty and safety for our employees and customers.
Positive attitude with strong inter-personal skills.
Ability to apply technology up to and including ipads, storis, excel and windows.
Commitment to AFW’s safety policies and procedures and ability to promote awareness.
Basic reading, arithmetic, writing and oral communication skills.
Long periods of sitting and standing.
Concrete Flooring
Exposure to fluorescent lighting.
Requires constant use of arms, hands, fingers, eyes, legs, and back
The Front Office Associate position requires lifting, gripping, bending, kneeling, stooping and moving for 8 hours or more daily.
Requires the ability to move around the store and maneuver merchandise when necessary, must be able to stand/walk and regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds).
A pre-employment drug screen and pre-employment background check must be passed upon job offer.

Responsibilities

Able to adhere to the AFW asset protection policies and identify and prevent fraud.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
Takes ownership for enhancing the customer experience.
Addresses customer complaints and resolves problems as needed.
Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones).
Leverages technology in order to facilitate the customer experience.
Completes customer transactions accurately and efficiently at point-of-sale.
Executes consistent operational and selling processes (i.e., credit application process).
Educates customers and employees on our Satisfaction Guaranteed return policy.
Assists in resolving basic customer issues.
Assists with merchandise support tasks (i.e., maintenance, straightening merchandise).
Uses basic internet navigation to access and print information/reports.
Responding to public address system announcements.
Identifying and reading reports, tickets and UPC labels.
Requires recognizing, identifying and using merchandise and necessary reports.

Benefits

AFW offers highly competitive pay and a full benefits package that includes 401k, medical, dental, vision and a host of voluntary programs including life insurance, disability, all at affordable rates.

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