Front Office Associate

Jonesville Family Dentistry P A • Newberry, FL

376d

About The Position

The Front Office Associate at Jonesville Family Dentistry plays a crucial role in ensuring a smooth patient flow and providing personalized care. This position involves managing patient interactions, confirming paperwork, scheduling appointments, and maintaining the front office environment. The associate will work collaboratively with the dental team to foster a supportive atmosphere and build long-term relationships with patients.

Requirements

• High school diploma or equivalent.
• Knowledge of English composition, grammar, spelling, and punctuation.
• Skilled in the use of basic office equipment such as telephones, calculators, copiers, faxes, and computers.
• Ability to maintain professionalism in stressful situations.
• Ability to work cooperatively with doctors, co-workers, and patients.
• Ability to prioritize, organize, and complete tasks timely.
• Ability to communicate clearly and competently.

Nice To Haves

• Dental experience preferred.
• Dentrix/Eaglesoft experience preferred.
• Prior insurance experience preferred.

Responsibilities

• Greets patients and visitors.
• Inquires with each patient about any changes to their contact information and updates accordingly.
• Verifies insurance for active coverage and history.
• Schedules appointments for patient care and maximizes production goals.
• Confirms hygiene appointments that have not been confirmed from the automated system.
• Processes daily updates on patient questionnaires.
• Checks out patients, collects co-pays, and schedules next appointments.
• Serves as backup for the Treatment Plan Coordinator when needed.
• Monitors the schedule and fills openings using the ASAP or Unscheduled lists.
• Prints the current day's schedule and provides it to the Office Manager.
• Handles outgoing and incoming mail, including sending cards to new patients and referrals.
• Updates the patient Office Journal and creates events in the appointment book for significant patient events.
• Keeps the front desk and reception areas clean and organized.
• Scans lab slips, prescription slips, and referrals.
• Maintains patient confidentiality and secures electronic Protected Health Information (PHI) under HIPAA.

Benefits

• 401(k)
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED