Front Office Associate Float

RAYUS Radiology • Wauwatosa, WI

100d

About The Position

RAYUS Radiology is looking for a Float Front Office Associate to join our team. As a Float Front Office Associate, you will be the first point of contact for patients and referring professionals -- answering phones, cheerfully greeting and registering patients, scheduling patient procedures, and acting a liaison between medical technologists and patients waiting for exams. You'll be part of a team providing a wide range of screening, diagnostic and interventional procedures with compassion and integrity to ensure the highest quality, access, service and value to our patients, referring providers and partners. You will play an important part in that process by actively listening to patients' needs, and showing empathy to every patient you speak with. This is a full-time position working Monday-Friday between the hours of 6:30am-10:30pm (8 hour shifts) and travel to multiple centers in our Milwaukee market; includes up to three weekend shifts per year (Saturday and/or Sunday 7:30am-4:00pm).

Requirements

• High school diploma or equivalent
• Microsoft Office Suite experience
• 1-2 years customer service experience
• Proficient with using computer systems and typing
• Valid driver's license and proof of current insurance

Nice To Haves

• 1-2 years medical front office experience
• Medical terminology and office background
• Bilingual

Responsibilities

• Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
• Answers phones and handles calls in an efficient and friendly manner
• Fields calls appropriately for center associates
• Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
• Follows-up on any unread exams
• Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
• Orders office supplies as needed
• Maintains supply of patient information sheets
• Pushes imaging via electronic interfaces
• Completes confirmation calls and provides preparation instructions to patients
• Faxes reports, billing information, and medical release forms as requested
• Schedules patients and enters orders
• Maintains an up-to-date and accurate database on all current and potential referring physicians
• Accurately maintains patient records within radiology information system (RIS)
• Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate
• Maintains accurate pending-scheduling list
• Checks all exams for pre-certification with patient's insurance company
• Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
• Performs other duties as assigned

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k with company match
• Life insurance
• Disability insurance
• Tuition reimbursement
• Adoption assistance
• Pet insurance
• PTO and holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees