Front Office Assistant

About the position

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Patient Care Coordinators. We are seeking passionate, driven individuals who are committed to making a difference every day. By joining Miracle-Ear, you're not just working for a company - you're working towards a purpose; helping people rediscover all the emotions of sound. At Miracle-Ear, we believe that people are the most important component of our success. Through a commitment to continuous training and professional development, we empower our people to build rewarding careers and become leaders in the industry. You'll be at the forefront of hearing care, providing the exceptional customer experience Miracle-Ear is known for, while growing alongside a supportive and innovative team.

Responsibilities

• Manage the customer journey by supporting the customer intake process, setting appointment expectations, and delivering a high-quality customer experience throughout.
• Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both over the phone and in-person.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Support store administration and operations through monitoring inventory, assisting in billing/invoicing, answering customer inquiries, and supporting walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.
• Contribute to the retail sales process by partnering with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives, providing post-event administrative follow-up.
• Prepare customer appointments and engage in the sale of hearing aid accessories.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

Requirements

• High school diploma or equivalent
• Administrative, reception, or customer service background
• Experience working in a healthcare setting is preferred
• 2+ years of administrative experience in a professional setting
• 2+ years in a direct customer support role
• 2+ years of experience with appointment setting and customer database management
• Comfortable handling inbound & outbound calls
• Motivated to help drive sales goals
• Proficient in Microsoft Office and Windows

Benefits

• $18/hour + monthly bonus opportunity
• Work-life balance, hours are M-F, 8:30am- 5:00pm
• Continuous training, development & support
• Health Insurance - Medical, Dental, Vision
• Life insurance, Health Savings Account, 401K with employer match
• Paid Time Off, Paid Holidays, Volunteer Time Off