Front Office Assistant

Full-time

Orlando, FL

About the position

We are excited to announce an opening for a Front Office Assistant. As a Front Office Assistant, you will be responsible for providing excellent customer service while welcoming patients to the clinic, answering patient calls, providing referral status, confirming insurance information, and maintaining the doctor's and ancillary services schedules. This role is perfect for someone empathetic, charismatic, and professional. Front Office Assistants also offer exceptional support to our doctors and other staff by assisting in all aspects of the medical office. Are you a natural leader with a welcoming demeanor and a desire to help others? Read on!

Responsibilities

• Manage incoming and outgoing phone calls with a friendly and professional attitude.
• Schedule appointments for Providers and ancillary services.
• Maintain patient lobby clean and organized.
• Greet patients and check them in or out.
• Verify medical insurance and collect copayments and balances.
• Record messages that are complete, meaningful, and logged with the correct spelling.
• Provide referral status to patients and specialist offices.
• Manage incoming and outgoing medical records.

Requirements

• High School Diploma (GED) or Equivalent
• Electronic Medical Records (EMR) Experience - 1 year (EClinicalWorks - Preferred)
• Required language: English & Spanish.
• Effective interpersonal relationships and customer service skills
• Good organizational and time management skills
• Excellent Verbal and Written communication skills
• Availability to work Monday through Friday between 8:30 a.m. to 5:30 p.m.

Benefits

• Health, Dental, and Vision Insurance
• 401(K) Retirement Plan
• Voluntary Short & Long-Term Disability
• Employer-Paid Life Insurance
• Accrued Paid Time Off, Floating Holidays, and Paid Major Holidays
• Employee Assistance Program (EAP)