Front Office Assistant

IVY FERTILITY • Los Angeles, CA

13d • $24 - $26 • Onsite

About The Position

Los Angeles Reproductive Center (LARC) is looking for an organized, reliable Front Office Assistant who takes pride in keeping a medical office running smoothly. This role centers on patient service, administrative support, and maintaining an efficient, well-structured front office. It’s a great fit for someone who values consistency, teamwork, and a steady workflow in a clinical setting.

Requirements

• Minimum 2 years of front office or customer service experience
• Strong communication, organization, and time-management skills
• Proficient with office phones, copiers, and computer systems
• Team-focused, professional demeanor with strong attention to detail
• Ability to communicate clearly in writing and verbally.
• Ability to perform tasks requiring normal vision and hearing (with corrective aids if needed).
• Ability to carry out essential job duties reliably.
• Individuals with certain conditions (e.g., seizure disorders) must demonstrate stable control of symptoms for at least 24 months.

Nice To Haves

• Medical office experience preferred

Responsibilities

• Greet patients in a friendly, confidential manner.
• Ensure new patients complete required forms and receive all necessary paperwork.
• Verify, copy, and scan identification and insurance information.
• Prepare charts, route superbills, and support smooth clinic flow.
• Collect payments when needed.
• Keep the waiting room and front office organized and presentable.
• Other duties as assigned.
• Answer incoming calls promptly and professionally.
• Schedule new and follow-up appointments following LARC guidelines.
• Screen and route nursing or clinical calls appropriately.
• Transfer laboratory calls to the designated Medical Assistant.
• Provide clear, courteous communication to all callers.
• Monitor and process incoming faxes; date-stamp and distribute accurately.
• Manage daily mail pickup and outgoing mail at scheduled times.
• Print daily schedules and prepare charts for the following day.
• Prepare and send new patient welcome packets and marketing materials.
• Call new patients with appointment reminders.
• Copy and send medical records while maintaining accurate logs.
• Support daily filing, chart preparation, and record organization.
• Order and stock office supplies; monitor forms and materials.
• Notify nursing staff when donor or surrogate documents arrive.
• Create accounts for Egg Donors, Gestational Carriers, and partners as needed.
• Maintain confidentiality across all tasks and interactions.
• Communicate clearly, respectfully, and in a timely manner.
• Keep personal and shared work areas clean and organized.
• Show reliability, punctuality, and accountability.
• Support a cooperative, team-focused environment.
• Participate in meetings and performance improvement efforts.
• Stay flexible and open to change as the clinic grows.
• Assist with tasks that improve overall efficiency—everyone works together to keep the practice running smoothly.

Benefits

• This is a steady, hands-on role in a respected reproductive medicine practice. You’ll support meaningful patient care while building strong administrative and clinical-support experience in a professional, team-centered environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees