Front Office Assistant
About The Position
At Rochester Dental Clinic, our team is the foundation of the exceptional care we provide. Serving Rochester, MN for over 30 years, our experienced and dedicated staff deliver high-quality dental care in a friendly, patient-focused environment. Our team works together to provide a full range of services, including Perio Protect, same-day crowns, and Healthy Start, using advanced techniques and continuing education to ensure patients achieve healthy, confident smiles. Personalized care and a focus on overall wellness help make every visit comfortable and effective. Joining Rochester Dental Clinic means becoming part of a supportive, professional team where your contributions are valued, your skills can grow, and your work makes a direct impact on patients’ oral health and confidence. With a collaborative culture, emphasis on professional development, and commitment to patient satisfaction, team members have the tools and environment to thrive. Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care.
Requirements
- Customer service experience
- Dental office experienced (preferred)
Responsibilities
- Build and maintain productive schedules for our doctors and hygienists
- Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
- Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
- Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
- Assist patients with understanding their treatment plan and increase dental case acceptance
- Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
- Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary
Benefits
- Work-Life Balance: (Monday 7:30am-4:30pm, Tuesday 7:30am-4:30pm, Wednesday 7:30am-4:30pm, Thursday 7:30am-3:30pm)
- Time Off: Up to 3 Weeks Collective Paid Time Off + 8 Paid Holidays (PTO rolls over!)
- Parental Leave: Up to 3 weeks paid
- 401(k) Match
- Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
- Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
- CE & Growth: SPEAR access + continuing education
- Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
- Pet Insurance: Flexible plans + 24/7 telehealth for your pet
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
