Front Office Assistant

Orlando Health•Altamonte Springs, FL

2d•Onsite

About The Position

The Front Office Assistant provides essential administrative support for daily operations in an ambulatory or physician office setting. Responsibilities include: Patient registration Appointment scheduling Telephone coverage Managing patient referrals This role operates under the supervision of the Manager of Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor.

Requirements

High School graduate or equivalent.
Six (6) months experience in a clerical office, or general business, and/or customer service setting

Responsibilities

Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
Obtains accurate and complete patient demographic and insurance information.
Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
Interacts with patients and families in a professional manner.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Participates in Quality Assurance/Quality Indicator activities as assigned.
Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
Practices the efficient use of supplies.
Assists billing service as requested.