Front Office Assistant

Orlando Health•St. Petersburg, FL

2d•Onsite

About The Position

Front Office Assistant – Orlando Health Imaging Centers 📍 Location: 7000 4th St North, St. Petersburg, FL 33702 🕒 Schedule: Monday–Friday, 10:30 a.m.–7:00 p.m. 📌 Future Flexibility: Schedule will shift based on patient volume. Candidates must be willing to work Saturdays as needed. 🏥 Facility: Orlando Health Imaging Centers About Orlando Health Imaging Centers Orlando Health Imaging Centers deliver high‑quality diagnostic imaging supported by a team committed to accuracy, safety, and exceptional patient care. All locations are ACR‑accredited, meeting the highest standards in: Staff qualifications Image quality Safety practices Quality assurance All studies are interpreted by board‑certified radiologists, ensuring timely, reliable results for patients and providers. Position Overview The Front Office Assistant plays a key role in our imaging centers by supporting patient access, customer service, and administrative operations. This position works in a fast‑paced outpatient environment under the direction of: Manager of Practice Operations Medical Office Manager Academic Program Manager Academic Nurse Manager Practice Site Supervisor This is a great opportunity for someone who enjoys patient engagement, multitasking, and being part of a collaborative care team.

Requirements

High school diploma or equivalent required
Minimum 6 months of clerical, administrative, general business, or customer service experience

Responsibilities

Schedule imaging appointments according to protocols and patient preference
Verify insurance, obtain authorizations, and secure pre‑certifications
Collect accurate demographic, insurance, and billing information
Provide professional, courteous telephone support
Process medical record requests in accordance with Orlando Health policies
Utilize office technology and imaging documentation systems effectively
Greet and assist patients with professionalism and empathy
Support seamless check‑in and check‑out workflows
Uphold Orlando Health’s Commitment to Excellence service standards
Follow Orlando Health and OHPE/OHPG/OPN policies and regulatory guidelines
Assist with supply management and billing coordination
Maintain punctual, reliable attendance aligned with ADA/FMLA/organizational standards
Participate in quality assurance and improvement initiatives
Maintain confidentiality and ensure compliance with patient rights and legal requirements