Front Office Assistant

Claratel Behavioral Health • Decatur, GA

12d • $36,000 - $37,000 • Onsite

About The Position

Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.
If you are passionate about driving change in behavioral health and developmental services and are eager to work in an environment that values innovation and inclusivity, Claratel Behavioral Health is the place for you. Here, your work is impactful, your growth is prioritized, and your well-being is supported. Together, we can forge pathways to a healthier future for all.
Claratel Behavioral Health has an exciting opportunity for a Front Office Assistant/ Floater Position at our Clifton Springs Mental Health location- 3110 Clifton Springs Rd, Decatur, Ga 30034. The Front Desk serves as the first level of contact for the client experience ensuring exceptional customer service delivery.

HOURS:
Mon- Fri 8:00am- 5:00pm
Along with providing support to the Clifton Springs Office, this position will float to other Outpatient sites to provide coverage when staff are out, must have reliable transportation.
Claratel Behavioral Health Outpatient sites:
Kirkwood Mental Health- 23 Warren St, Atlanta Ga, 30317
Winn Way Mental Health- 445 Winn Way, Decatur GA, 30034
North DeKalb Mental Health- 3807 Clarmont Rd, Chamblee Ga 30341
Under general supervision, the Front Office Assistant will perform a variety of general clerical duties in support of the daily functions of the program including, but not limited to:

Requirements

• High School Diploma or equivalent
• Professional front office etiquette
• Pleasant demeanor
• Ability to multi-task
• Excellent communication Skills
• Organization skills
• Data entry skills
• Minimum of two years of front desk experience in a medical office or hospital setting
• Previous experience with Electronic Medical Records
• Proficiency in computer program applications and basic office equipment
• Strong data entry skills with the ability to type a minimum of 45 wpm

Nice To Haves

• Prior experience working in a mental health environment
• Completion of a Medical Administrative Assistant program
• Experience with AVATAR electronic medical record software

Responsibilities

• Greeting clients and guests upon arrival
• Facilitating the process of admitting clients to the facility
• Insurance Verification
• Scheduling
• Checking Clients In and Out of Office
• Appointment Reconciliation
• Verifies Authorizations and Treatment Plans
• Answering multi-line phones and responding to requests immediately
• Protecting patients’ rights through strong adherence of HIPPA regulations
• Excellence in communication skills, both verbal and written

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED