Front Office Assistant

Gen4 Dental • Dublin, OH

93d

About The Position

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have: Work-Life Balance: (include hours) Time Off: Up to 3 weeks PTO (*CA/MN* Up to 3 Weeks Collective Paid Time Off)+ 8 Paid Holidays (PTO rolls over!) Parental Leave: Up to 3 weeks paid 401(k) Match Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues CE & Growth: SPEAR access + continuing education Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans Pet Insurance: Flexible plans + 24/7 telehealth for your pet.

Requirements

• Customer service experience
• Dental office experienced (preferred)

Responsibilities

• Build and maintain productive schedules for our doctors and hygienists
• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
• Assist patients with understanding their treatment plan and increase dental case acceptance
• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary

Benefits

• Up to 3 weeks PTO
• 8 Paid Holidays
• Up to 3 weeks paid parental leave
• 401(k) Match
• Health Benefits: Medical, dental, vision, HSA & FSA
• Earn up to $2,000/year when selecting our quality care plans
• Free 24/7 support for personal, financial & legal issues
• SPEAR access + continuing education
• $28/month gyms, 12K+ on-demand workouts
• Flexible pet insurance plans + 24/7 telehealth for pets

What This Job Offers

• Number of Employees: 1,001-5,000 employees