Front Office Assistant

OSF Healthcare System • Princeton, IL

113d • $17

About The Position

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Requirements

• High School or GED equivalent.
• Customer service experience.
• Typing, filing, and telephone skills.
• Basic Microsoft application proficiency.
• Excellent customer service skills.

Nice To Haves

• Basic knowledge of medical terminology, ICD-10 and CPT codes.
• Electronic Medical Record experience.

Responsibilities

• Provide exceptional customer service to patients and families.
• Perform reception and clerical duties in a medical practice front office.
• Adhere to department guidelines for scheduling and registration.
• Collaborate with patients, providers, office staff, and insurance companies.
• Communicate with insurance companies to determine patient benefits.
• Complete prior-authorizations.
• Handle incoming and outgoing patient calls.
• Collect co-pays.
• Schedule appointments and procedures for patients.

Benefits

• Comprehensive and market-competitive total rewards package.
• Focus on the whole person and engage with their current stage of life and career.

What This Job Offers

• Industry: Health and Personal Care Retailers
• Education Level: High school or GED