Front Office Assistant, PT

Piedmont Healthcare • Covington, GA

400d

About The Position

The Front Office Assistant plays a crucial role in ensuring the smooth operation of the front office in a healthcare setting. This part-time position involves a variety of responsibilities including patient reception, compliance with HIPAA regulations, cash management, and clerical support. The assistant is expected to maintain a professional demeanor while providing excellent customer service to patients and visitors, as well as supporting clinical staff as needed.

Requirements

• High school graduate or G.E.D. equivalent.
• One year of related experience, preferably in a medical office setting.
• Associate's degree can substitute for experience requirement.
• Previous exposure to electronic patient management systems.

Nice To Haves

• Experience with managed care plans, CPT, and ICD-9 coding.

Responsibilities

• Comply with HIPAA policies regarding patient confidentiality and information release.
• Greet patients, visitors, and vendors courteously and assist with routine requests.
• Check in patients by verifying and updating demographic and insurance information.
• Facilitate scheduling, canceling, and rescheduling of patient appointments.
• Coordinate with back office staff to ensure efficient patient flow to providers.
• Review and edit patient bills and enter charges and payments.
• Collect payments from patients at the time of service and maintain cash drawer.
• Answer, screen, and direct office telephone calls according to procedures.
• Maintain records and assist with miscellaneous paperwork and filing.
• Follow safety protocols and maintain a clean work environment.
• Communicate effectively with patients, staff, and healthcare providers.
• Participate in professional development and continuing education activities.
• Maintain office supplies and manage inventory.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED