Front Office Assistant (Peds)

Adelante Health Care-posted 4 months ago
Mesa, AZ
501-1,000 employees
Ambulatory Health Care Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Front Office Assistant position provides direct customer service to patients. Duties include but are not limited to check-In and check-out of patients via EPM, verifies insurance eligibility, provide cashier services. Schedule and confirm patient appointments. Answer incoming phone calls. All clerical activities, office supply maintenance and scanning of medical records.

  • Greet all patients and offers assistance with questions, or directs them to appropriate person or location
  • Responsible for answering the phone, greeting callers, establishing the reason for call and resolving issues or referring to appropriate person
  • Maintain and distributes patient documentation in an organized manner
  • Accurately enter all patient demographics and all other required information into practice management system
  • Obtain patient registration information and enter into computer system
  • Identify financial status of patients regarding sliding fee scale, insurance or discounts. Refers to eligibility as needed.
  • Verify third party payer coverage and billing information - insurance, etc.
  • Prepare and balance individual financial daily batch for processing.
  • Accurate handling of cash drawer and daily receipts
  • Schedule patient appointments for medical providers via the computerized PM
  • Scan documents into electronic health record
  • Knowledge of and participate in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection
  • Educates patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services.
  • High school diploma or GED from an accredited institution
  • Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
  • Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
  • Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
  • Proficient mathematical skills for use in a healthcare setting
  • Basic computer proficiency to include Windows, MS Office, and internet
  • Ability to problem solve in situations both independently or with support from team and/or leadership
  • Ability to multi-task and work effectively in a high-stress and fast-moving environment
  • Ability to communicate in more than one language
  • Electronic Health Record experience
  • One year of front desk or customer service experience
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Front Office Assistant Resume Examples
•
Front Office Assistant Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service