Front Office Assistant Manager

Hilton Grand Vacations•Scottsdale, AZ

About The Position

HGV Now Offers Day One Team Member Benefits! Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. The overall objective and purpose of the Assistant Front Office Manager are to support the Guest Services Manager by leading the team in executing guest service-related responsibilities in order to build an outstanding experience for our guests. Extraordinary People, Exceptional Benefits: Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision Recognition Programs and Rewards Travel Discounts Program Outstanding Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more!

Requirements

A minimum of one (1) year of experience in the customer service field is required.
A minimum of six (6) months of supervisory experience in the customer service field required.
Demonstrate leadership skills such as integrity, professionalism, and confidentiality
A courteous and professional attitude when handling upset guests and difficult situations
High school diploma or equivalent

Nice To Haves

Proven track record to respond effectively to sensitive inquiries or complaints
Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.
Interpersonal skills, high level of communication skills, ability to make decisions and lead others
Understanding of how Housekeeping and Front Office work together

Responsibilities

Optimally handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest happiness.
Alert management team of potential serious issues.
Check-in arriving guests and check-out departing guests.
Assist with adjustment in departmental policies and procedures.
Communicate with all required internal departments.
Ensure all pending arrival information is accurate.
Perform property and room inspections.
May be required to do other duties and special projects as assigned by your leader.

Benefits

Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!