Front Office Assistant Manager, Kindred (Keystone, CO, US)

Vail Resorts-posted 24 days ago
Full-time • Entry Level
Keystone, CO
5,001-10,000 employees
Accommodation
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

We're looking for a kindred spirit who will be inspired to create dynamic, strategic and leadership for the Front Office operations of Kindred Resort, a new, elevated luxury property located at the base of Keystone Resort in Colorado. Kindred Resort is a visionary development with a mission to be the most welcoming luxury hospitality experience through extreme kindness and active excellence. Embedded in the resort experience is a passion for outdoors and creating connections between guests, employees, and community. Our goal is to spark elevated experiences that welcome all kindred spirits. Job Summary: This is a supervisory position with direct reports, including the Doorman, Bellman and Valet. Responsible for hiring/staffing, scheduling, training, payroll, performance management/evaluation, and other administrative duties. Fulfills day-to-day responsibilities with a focus on providing exceptional guest services. Understands the department's financials and can effectively explain variances to budget and forecasts. Assist the hotel as needed and exhibit a high level of knowledge about the company's goals and vision. Communicate effectively with other departments to ensure alignment for guest and hotel needs.

  • Assist in managing staffing levels to align with daily business demands, ensuring adequate coverage across Front Desk, Concierge, Bell/Valet, and Night Audit operations.
  • Support daily department operations with hands-on tasks as needed, including delivering luggage, retrieving vehicles, and assisting guests directly.
  • Maintain inventory of operating supplies, uniforms, and departmental equipment, ensuring availability and proper organization.
  • Handle guest concerns and resolve issues promptly, escalating to the Front Office Manager when appropriate.
  • Complete and submit incident reports for vehicle damage, loss, or other operational incidents.
  • Utilize front office software to look up and update guest vehicle information and other operational records.
  • Delegate tasks to associates and follow up to ensure completion according to service standards.
  • Provide coverage for associates during breaks, absences, or periods of short staffing, ensuring seamless service delivery.
  • Help manage and prioritize vehicle flow on the front drive to maintain safety, efficiency, and guest satisfaction.
  • Support the implementation of departmental procedures and policies, reinforcing brand standards and service excellence.
  • Perform additional duties as assigned by the Front Office Manager or hotel leadership.
  • Assist in implementing Standard Operating Procedures (SOPs) for Front Desk, Guest Services, Valet/Bell, and Concierge.
  • Support the selection and setup of front office software systems (PMS, POS, CRM).
  • Help ensure the front office layout is ergonomic and guest-friendly.
  • Assist with recruiting, interviewing, and onboarding front office team members.
  • Support training programs on hospitality standards, systems, and brand values.
  • Help cross-train staff to ensure flexibility across roles.
  • Assist in establishing cash handling, check-in/check-out, and guest privacy procedures.
  • Support compliance with local laws, safety regulations, and brand standards.
  • Help maintain key control and security protocols.
  • Bachelor's degree or equivalent professional experience in hospitality or a related field.
  • Minimum of 1 year of hotel guest service experience, preferably in a luxury or branded property.
  • Minimum of 2 years of management or supervisory experience in a front office or guest service role.
  • Proficiency with Microsoft Office (Word, Excel, Outlook), PeopleSoft, and LMS systems.
  • Strong verbal and written communication skills, with the ability to clearly convey information to employees, peers, and leadership.
  • Ability and willingness to provide constructive and candid feedback to team members and directors.
  • Professional appearance, demeanor, and behavior, modeling the high standards expected in a luxury resort environment.
  • Ability to stand, walk, and perform physically demanding tasks for extended periods, and work a flexible schedule including evenings, weekends, and holidays.
  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Front Office Assistant Resume Examples
•
Front Office Assistant Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service