Front Office Assistant Manager - Live Hotel - Maryland
About The Position
The Assistant Front Office Manager is responsible for supporting the overall leadership, coordination, and daily operation of the Front Office to ensure efficient, professional, and guest‑centered service throughout the hotel. This role plays a critical part in supervising staff performance, managing scheduling and workflow, and maintaining operational standards that uphold the property’s service expectations. Your ability to guide team members, resolve guest concerns, and support departmental initiatives directly contributes to a seamless guest experience and the continued success of Live! Casino & Hotel. By collaborating with department leaders, maintaining strong communication, and ensuring consistent execution of front‑office procedures, you help drive performance, service quality, and organizational excellence.
Requirements
- Able to read and interpret instructions and directions for guests
- Able to communicate without impediment with guests and staff in all areas relating to guest service.
- Profound experience in customer service٫ office management and basic bookkeeping procedures
- Good organizational٫ multitasking and problem-solving skills
- Strong communication and interpersonal skills
- High School education or equivalent
- Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
Responsibilities
- Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
- Developing and managing the Front Office budget.
- Ensuring the safety and security of employees and customers.
- Working closely with our sales department to maintain the highest occupancy level.
- Achieve measurable goals to ensure guest service/satisfaction.
- Participate in the hiring process of Front Office staff to ensure the best selection
- Review staffing levels and delegate assigned responsibilities.
- Review rooms activities and promotional status with Director of Hotel Operations.
- Monitor and adjust performance to local and national competition.
- Meet with departmental directors and managers as necessary.
Benefits
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
